Terms & Conditions

Legal agreement for using our website and services

Agreement to Terms

Welcome to AffiGEN. These Terms and Conditions (Terms) govern your access to and use of our website, products, and services. By accessing or using our website at affigenbio.com, you agree to be bound by these Terms.

Please read these Terms carefully before using our services. If you do not agree to these Terms, you may not access or use our website or services.

Last Updated: December 2, 2025

Legal Agreement

These terms constitute a legally binding agreement between you and AffiGEN

Your Rights

Understand your rights and our commitments when using our services

Responsibilities

Learn about your obligations and restrictions when using our platform

Use of Website and Services

Eligibility

To use our website and services, you must:

Be at least 18 years of age or the age of majority in your jurisdiction
Have the legal capacity to enter into binding contracts
Not be prohibited from using our services under applicable laws
Represent a legitimate research institution, university, or commercial entity (for certain products)
Provide accurate and complete information when creating an account or placing orders

By using our services, you represent and warrant that you meet all of these eligibility requirements.

Account Registration

To access certain features of our website and to place orders, you may need to create an account. When you create an account, you agree to:

Provide accurate, current, and complete information

Maintain and promptly update your account information

Maintain the security of your password and account

Accept all responsibility for activities under your account

Notify us immediately of any unauthorized use

Not share your account credentials with others

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent or illegal activities.

Acceptable Use Policy

You agree not to:

Use our services for any unlawful purpose or in violation of any applicable laws
Impersonate any person or entity or falsely state or misrepresent your affiliation
Interfere with or disrupt our website or servers
Attempt to gain unauthorized access to our systems or networks
Use automated systems (bots, scrapers) without our written permission
Upload or transmit viruses, malware, or other malicious code
Collect or harvest information about other users without consent
Use our products for illegal or unethical research purposes

Orders and Payments

Placing Orders

When you place an order through our website:

•Your order constitutes an offer to purchase the products
•We reserve the right to accept or reject any order
•Order confirmation does not guarantee acceptance
•We will notify you when your order is accepted and processed
•Pricing and availability are subject to change without notice
•We may limit quantities available for purchase

Pricing and Payment

Regarding pricing and payment:

•All prices are in USD unless otherwise stated
•Prices are subject to change without notice
•Applicable taxes and shipping fees will be added at checkout
•Payment must be received before order processing
•We accept credit cards, wire transfers, and purchase orders (approved accounts)
•You are responsible for any payment processing fees or currency conversion charges

Order Cancellation and Modification

You may cancel or modify your order within 24 hours of placement, subject to the following conditions:

•Orders that have already been processed or shipped cannot be cancelled
•Custom or made-to-order products may not be eligible for cancellation
•Cancellation requests must be submitted in writing to our customer service team
•We will issue a full refund for successfully cancelled orders

Product Information and Warranties

Product Descriptions

We strive to provide accurate product descriptions, images, and specifications. However:

•We do not warrant that product descriptions or other content are accurate, complete, or error-free
•Product images are for illustrative purposes and may not reflect the exact appearance
•Actual product specifications may vary slightly from those described
•We reserve the right to correct errors or inaccuracies at any time

Product Warranties

Our products are provided with the following warranties:

Limited Warranty

We warrant that our products will conform to published specifications at the time of delivery when used according to our instructions and under recommended conditions.

Our liability under this warranty is limited to replacement of defective products or refund of the purchase price, at our sole discretion.

Disclaimer of Warranties

EXCEPT AS EXPRESSLY STATED ABOVE, OUR PRODUCTS ARE PROVIDED (AS IS) WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability
• Fitness for a particular purpose
• Non-infringement
• Results or outcomes from product use

Proper Product Use

Our products are intended for research use only. You agree to:

Use products only for their intended research purposes
Follow all provided instructions and safety guidelines
Comply with all applicable laws and regulations
Not use products for diagnostic or therapeutic purposes in humans or animals
Not resell or redistribute products without authorization
Maintain proper storage and handling conditions

Intellectual Property Rights

All content on our website, including text, graphics, logos, images, software, and other materials, is the property of AffiGEN or our licensors and is protected by copyright, trademark, and other intellectual property laws.

You May:

View and use our website for personal, non-commercial purposes
Download product information for legitimate research purposes
Share links to our website

You May Not:

Reproduce, distribute, or modify our content without permission
Use our trademarks or logos without authorization
Remove or alter copyright or proprietary notices
Use our content for commercial purposes

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

!
AffiGEN and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products
!
Our total liability for any claim arising from these Terms or your use of our services shall not exceed the amount you paid for the specific product or service giving rise to the claim
!
We are not liable for any damages resulting from product use, including loss of data, loss of profits, or research setbacks
!
We are not responsible for delays or failures due to circumstances beyond our reasonable control

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

Governing Law and Dispute Resolution

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of British Columbia, Canada, without regard to its conflict of law provisions.

You agree to submit to the exclusive jurisdiction of the courts located in Vancouver, British Columbia, Canada, for the resolution of any disputes.

Dispute Resolution

In the event of any dispute arising from these Terms or your use of our services:

1
Contact our customer service team to attempt informal resolution
2
If informal resolution fails, disputes may be submitted to mediation
3
Any remaining disputes shall be resolved through binding arbitration or litigation in accordance with the governing law

Changes to These Terms

We reserve the right to modify these Terms at any time. When we make changes, we will:

Update the "Last Updated" date at the top of these Terms
Post a notice on our website announcing the changes
Notify registered users via email for material changes
Provide a reasonable period for you to review the changes

Your continued use of our website and services after any changes constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must stop using our services.

Questions About These Terms?

If you have any questions or concerns about these Terms and Conditions, please contact our legal team. We re here to help clarify any aspect of our agreement with you.

Contact Information

AffiGEN Legal Department

Email: [email protected]

Phone: +1 (800) 660-1620

Address: 1700 Drake St, Vancouver, BC V6Z 1Z7, Canada