Shipping & Refund Policy

At Affigen, we prioritize timely delivery and efficient shipping processes to ensure the best possible experience for our customers.

Domestic Shipping
Orders of stock items are typically shipped within 1-2 business days after payment confirmation. Standard shipping typically takes 3-5 business days to arrive. Non-stock products are shipped after production is finished. The average is 2-3 weeks. Customized products can take 4 more weeks for project implementation and testing.

International Shipping
International orders are subject to additional shipping fees and import taxes. Orders of stock items are typically shipped within 1-2 business days after payment confirmation. International shipping typically takes 7-14 business days to arrive. Non-stock products are shipped after production is finished. The average is 2-3 weeks. Customized products can take 4 more weeks for project implementation and testing.

Shipping Carrier
We ship all orders via UPS, FedEx, DHL or TNT.

Order Tracking
Once your order has been shipped, you will receive a tracking number via email to track your package.

Return Ploicy
Do you accept returns from these countries?
Yes, we accept returns
How many days do customers have to return a product?
14 Days
How can customers return your products?
By mail
How will customers get the return label?
For defective products
This happens when the product is incorrect, damaged by the carrier, or defective in another way
For customer remorse This happens when the customer purchased the wrong product, it doesn't fit, or they no longer want the item
Product conditions that we allow for returns
New
This can include unopened products in original packaging, and products that have never been used
What is the restocking fee?
No restocking fee
How much will customers pay for return shipping?
For defective products
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@affigen.com. Please note that returns will need to be sent to the following address: 560 Apple Ln Baileys Harbor, WI 54202 United States of America
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@affigen.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note that shipping times may vary depending on your location and other external factors. If you have any questions or concerns regarding your order, please contact our customer support team for assistance.