How we collect, use, protect, and share your information
AffiGEN is committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or place orders for our products.
We take your privacy seriously and have implemented comprehensive measures to ensure that your personal information is handled with care and in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant privacy regulations.
By accessing or using our website and services, you consent to the practices described in this Privacy Policy. We encourage you to read this policy carefully to understand our practices regarding your personal information.
This Privacy Policy applies to:
This policy does not apply to third-party websites, products, or services, even if they link to our website or services. We encourage you to review the privacy policies of any third-party sites or services before providing any information to them.
We may collect the following types of personal information:
When you visit our website, we may automatically collect:
We collect this information using cookies, web beacons, and similar technologies.
We collect this information when you:
We use your personal information for the following primary purposes:
These uses are necessary for the performance of our contract with you or to take steps at your request before entering into a contract.
With your consent, we may also use your information for:
You can opt out of these additional uses at any time by updating your communication preferences in your account settings or by following the unsubscribe instructions included in our marketing communications.
We may also use your information for our legitimate business interests, including:
To detect and prevent fraudulent transactions and ensure the security of our website and services
To comply with applicable laws, regulations, and legal processes
To analyze trends, administer our website, and gather demographic information about our user base
To evaluate and improve our business, develop new products and services, and analyze the effectiveness of our marketing campaigns
We balance our interests against your privacy rights and will not use your information in ways that you would not reasonably expect or that could cause you harm.
We may share your information with third-party service providers who perform services on our behalf, such as:
These service providers are authorized to use your personal information only as necessary to provide these services to us and are contractually obligated to maintain the confidentiality and security of your information.
If AffiGEN is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.
We may disclose your personal information if required to do so by law or in response to valid requests by public authorities. We may also disclose your information to:
We may share your personal information with other third parties with your explicit consent. For example, if you request that we share your information with a distributor or partner organization to fulfill specific services or requests.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, disclosure, or destruction. These measures include:
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
The criteria used to determine our retention periods include:
When we no longer need to use your personal information, we will either delete it or anonymize it so that it can no longer be associated with you.
Depending on your location, you may have certain rights regarding your personal information, including:
The right to request access to the personal information we hold about you
The right to request that we correct inaccurate or incomplete information
The right to request that we delete your personal information in certain circumstances
The right to request that we restrict the processing of your information in certain circumstances
The right to receive your personal information in a structured, commonly used, and machine-readable format
The right to object to our processing of your personal information in certain circumstances
To exercise these rights, please contact us using the information provided in the Contact Us section below. We will respond to your request within the timeframe required by applicable law.
You can manage your communication preferences in the following ways:
Please note that even if you opt out of marketing communications, we may still send you transactional messages related to your account or orders.
AffiGEN operates globally, and your personal information may be transferred to, stored, and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.
When we transfer your personal information to other countries, we take appropriate safeguards to ensure that your information receives an adequate level of protection, including:
By providing your personal information to us, you consent to the transfer, storage, and processing of your information in countries outside your country of residence.
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.
If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.
If you believe we might have any information from or about a child under 18, please contact us using the information provided in the Contact Us section below.
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
When we make changes, we will notify you by:
We encourage you to review this Privacy Policy periodically to stay informed about our information practices.
Our data protection team is ready to assist you with any privacy-related questions or concerns. We are committed to protecting your personal information and respecting your privacy rights.
AffiGEN Data Protection Officer
Email: [email protected]
Phone: +1 (800) 660-1620
Address: 1700 Drake St, Vancouver, BC V6Z 1Z7, Canada
We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.